Senior Technician at Knoxville

Job Description

GENERAL DUTIES: JOB DUTIES MAY VARY AMONG DEPARTMENTS AND/OR ASSIGNMENTS. ADDITIONAL DETAILS CONCERNING SPECIFIC POSITIONS MAY BE DESCRIBED IN ASSOCIATED JOB DUTIES LISTS, JOB DESCRIPTIONS, AND/OR JOB POSTINGS. DUTIES GENERALLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: INSTALL AVAYA PRODUCTS AND NETWORKED ADJUNCTS. INSTALL SYSTEM/SWITCHING EQUIPMENT, ADJUNCT PROCESSORS, PERIPHERALS, APPLICATION SOFTWARE, AND OTHER VENDOR PRODUCTS INTO A FULLY INTEGRATED SYSTEM. INSTALL AFTERMARKET MAJOR ADDITIONS. INSTALL TERMINAL TRANSMISSION PRODUCTS SUCH AS NETWORK MODEMS, CHANNEL SERVICE UNITS, AND DS-1 INTERFACE APPLICATIONS. PROVIDE ON-PREMISE MAINTENANCE SUPPORT FOR PRODUCTS AND SERVICES. MAINTAIN INTRA/INTER-SYSTEMS WIRING, HARDWARE COMPONENTS, AND SYSTEMS/NETWORK/ADJUNCT SOFTWARE. DETERMINE THE APPLICABLE MAINTENANCE PROCEDURES REQUIRED TO ISOLATE FAULT TO A SPECIFIC SYSTEM OR SUB-SYSTEM COMPONENT. RESOLVE MAINTENANCE PROBLEMS THROUGH THE INTERPRETATION OF DIAGNOSTIC RESULTS AND SYSTEM TESTS OR THROUGH THE USE OF REMOTE MAINTENANCE AND/OR ENGINEERING SUPPORT. INITIATE TECHNICAL ESCALATION PROCEDURES TO THE TECHNICAL SERVICES CENTER WHEN ON-SITE PROCEDURES FAIL TO RESOLVE INSTALLATION OR MAINTENANCE PROBLEMS. COORDINATE SERVICE/TESTING ACTIVITIES WITH OTHER GROUPS TO ENSURE SYSTEMS, FACILITIES, DATA, AND NETWORK FAILURES ARE EXPEDITIOUSLY RESOLVED. MAY SERVE AS A MEMBER OF A PROJECT TEAM FOR THE IMPLEMENTATION OF COMPLEX SYSTEM CONFIGURATIONS. PHYSICAL REQUIREMENTS: MEDICAL CATEGORY 1 - REQUIRES HEALTH AFFAIRS/MEDICAL PREPLACEMENT EVALUATION/EXAMINATION. MAY BE REQUIRED TO LIFT UP TO 50 POUNDS. COLOR PERCEPTION IS NECESSARY IN ORDER TO PERFORM CERTAIN CRITICAL ASPECTS OF THIS JOB. SPECIFICS FOR THE JOB: MAY BE REQUIRED TO WORK DAY, EVENING, OR NIGHT SHIFTS AND WEEKENDS, HOLIDAYS, AND OTHER OVERTIME WORK. MAY BE REQUIRED TO WORK OVERTIME ON SHORT NOTICE. HOURS VARY AMONG DEPARTMENTS AND ASSIGNMENTS. NORMALLY WORKS DAY HOURS, MONDAY THROUGH FRIDAY. HOWEVER, MAY BE REQUIRED TO WORK WEEKENDS, HOLIDAYS AND/OR OTHER OVERTIME WORK ON SHORT NOTICE. MAY REQUIRE VALID DRIVERS LICENSE WITH SATISFACTORY DRIVING RECORD. TRAINING: CLASSROOM AND/OR ON-THE-JOB TRAINING. FORMAL TRAINING WHICH MAY BE OFF SITE. ON-THE-JOB TRAINING. ADDITIONAL FACTORS: PREVIOUSLY HELD THIS TITLE WITHIN THE PAST FIVE YEARS. PREVIOUS JOB RELATED EXPERIENCE, TRAINING AND/OR EDUCATION IN THE LAST 5 YEARS. PREVIOUS CUSTOMER CONTACT EXPERIENCE. EXPERIENCE WITH OR KNOWLEDGE OF AVAYA PRODUCTS AND SERVICES. ENVIRONMENT: WORK REGULARLY OBSERVED BY SUPERVISOR. AT TIMES, MAY WORK INDEPENDENTLY WITH MINIMUM SUPERVISION. WORKS INDEPENDENTLY WITH MINIMUM SUPERVISION. REPORTS DAILY TO SUPERVISOR WHO IS AVAILABLE FOR GUIDANCE WHEN NEEDED. CONDITIONS VARY DEPENDING ON ASSIGNMENT. MAY BE CONFINED TO DESK AND/OR VDT FOR EXTENDED PERIODS OF TIME. WEARS APPROPRIATE SAFETY EQUIPMENT AND FOLLOWS ESTABLISHED SAFETY PRACTICES AND PROCEDURES. MAY BE ON FEET FOR LONG PERIODS OF TIME. MAY BEND, STOOP, SIT AND/OR WALK FOR LONG PERIODS OF TIME. WORKS IN A ROOM WITH CONTINUOUS COMPUTER EQUIPMENT NOISE. MAY WORK IN OFFICE SUBJECT TO NOISE OF BUSINESS MACHINES. REPEATS MANY OF THE SAME JOB TASKS DAILY.

• Prefer candidates with experience in two (2) or more of the following technologies:
  • CS1K
  • Call Pilot
  • Meridian 1
  • BCM
  • Candidate must be able to participate in and pass a security clearance as required by end client
  • This is a TERM UNION REPRESENTED position that will last 1-3 years

Requirements: Job Function SERVICES Job Level Individual Contributor

Job Requirements

 
Country: USA, State: Tennessee, City: Knoxville, Company: Avaya.