Customer Service Rep. at Knoxville

Job Description

Job Classification: Contract The Customer Care Representative (CCR) is the important first-line of contact with our customers, setting the tone for how members view our company and services; while providing participants with the right information at the right time to help them make better decisions about their health and health care. The CCR professionally handles a high volume of complex inbound calls from members to ensure that issues are resolved both promptly and accurately and in a manner that members are able to understand. While thoroughly and efficiently gathering participant information, assessing and fulfilling plan participant needs, and educating the participant where applicable to reduce the need for future contacts. The CCR may also handle a high volume of correspondence to include but not limited to emails, faxes and written letters that are to be resolved both promptly and accurately and in a manner that members are able to understand. Continuously evaluate and identify opportunities to drive process improvements that positively impact the member experience. A CCR must also be able to effectively handle member complaints while consistently demonstrating behaviors that contribute to Cares achievement of service level goals. CCRs work collaboratively with internal/external business partners to provide solutions for members, by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the member. This is a fast paced deadline driven position that requires attention to detail, ability to multi-task while achieving departmental goals. The CCR promotes a positive team environment, continuously seeking opportunities for developing professional expertise that support the goals and objectives of the company. Attendance is an essential function of your job.Please call 865-292-2412 for an interview. Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Dont put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Job Requirements

• Customer Service-Uncategorized

Country: USA, State: Tennessee, City: Knoxville, Company: Aerotek.