IT Help Desk/Project Coordinator at Nashville

Job Description

IT Help Desk/Project Coordinator
Job Responsibilities:
Coordinators will handle email, customer ticketing system based, and phone based requests by verifying all required details have been given. This includes taking proactive measures to obtain any needed information in order to deliver within specified requirements. Coordinators will manage and track all supported requests, all required systems, and complete all necessary documentation as required by the individual customer and management.

Primary Duties:


Reviews and triages incident and service requests to insure that they are properly documented, prioritized, and routed to the appropriate technicians.



Works incidents and service requests via ticket system, emails, and telephone calls to address issues with PCs and Laptops



Update customer with scheduling and other details



Maintain proper documentation in internal folders and systems



Track requests from initiation through completion

Education and Experience:


Two-year college diploma or university degree in computer-related discipline and 1 year equivalent technical work experience preferred but not required



Proven customer service skills.

Knowledge/Skills/Abilities:


Experience with Microsoft suite, Excel is highly desireable



Clear understanding and knowledge base of computer hardware



Ability to follow technical instructions and procedures required



Good interpersonal skills required



Good oral/written communication skills preferred



Good sense of team required



Adaptable to change required

Job Requirements

 
Country: USA, State: Tennessee, City: Nashville, Company: AllStates Technical Services.