Investigate, evaluate and conclude all third party liability losses including property damage and bodily injury exposures based on the handling guidelines with minimal supervision. Must have an understanding of the auto insurance policy and the principles of coverage, liability and negligence.
Responsibilities:
- Highly motivated and able to maintain a positive attitude in a fast paced environment while providing excellent telephone customer service and low occurrence of complaints.
- Advanced proficiency in handling complex liability and bodily injury claims.
- Advanced knowledge of bodily injury settlements, demand evaluations and office Time Limit Demand guidelines.
- Ability to interpret policy language, complex coverage and legal issues; as well as effective application of state negligence laws.
- Handle third party total losses. Must have knowledge and ability to handle multiple states with regard to the salvage laws and procedures.
- Ability to multi-task and maintain a high level of desk organization through maintaining diary, note pad and closing ratio per established goals.
- Strong verbal communication skills.
- Negotiation and problem solving abilities.
- Assist with development and presentation of training materials.
- Assist Supervisor as needed.
- Other duties as assigned.
Qualifications:
- Four year college degree or relevant work experience.
- Advanced reading, writing, and arithmetic skills required.
- Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and computer proficiency.
- Good telephone manner to enhance relationships with customers and agents
Country: USA, State: Tennessee, City: Nashville, Company: Acceptance Insurance.
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