Repair Manager at Nashville

Job Description

OVERVIEW

For over 38 years, CTDI has provided world-class engineering, test, repair and logistics services to many of the world’s largest communications companies including: AT&T, Verizon, Sprint, Deutsche Telekom, Cisco, Comcast, Cox, France Telecom and Time Warner Cable. Globally, CTDI is recognized as the leading independent test & repair company in the communications service industry. CTDI’s corporate headquarters is located in West Chester, PA and supports our rapidly expanding business with more than 5,800 employees in 56 facilities worldwide.

 

REPAIR MANAGER: Nashville, TN

Responsibilities

• Responsible for overseeing operations of Repair business, including staffing and production levels.
• Manage departmental production, quality performance, safety, and turnaround time.
• Manage daily departmental forecasting and P&L
• Train and support front line leadership in all areas of the branch as well as departmental procedures and expectations.
• Train and instruct employees on department processes.
• Accountability for employee’s productivity.
• Counsel department employees on performance deficiencies when necessary and document all counseling appropriately.
• Keep track of employee time and attendance using Kronos.
• Communicates with customers and various management levels to resolve repair issues. 
• Ensures quality standards are met.
• Input of ideas for continual improvement of processes.
• Prepares various reports and statistical analysis.

 

 

Job Requirements

Qualifications

• Excellent interpersonal skills with the ability to motivate employees.
• Proactive problem solving ability and excellent attention to detail
• Strong organizational and follow-up skills
• Exceptional analytical, written, and verbal communication skills
• Ability to handle multiple tasks at one time
• Technical and troubleshooting background preferred

 

 

Education/Experience

• 5+ years experience in a high production management role (technical/repair experience a plus)
• Good PC skills with experience in Microsoft Word, Excel, and spreadsheet applications.
• Technical certification in electronics.
•  Knowledge of TL 9000 Quality Systems.

• Experience with warehouse management systems (ex. OLP)
• Strong financial skills/background with prior P&L experience.
• Experience with Kronos a plus.

 

Benefits

CTDI offers an attractive compensation and a complete benefits package including:

• Medical, dental, vision, and prescription coverage
•  Generous  401K and profit sharing plan
• Company paid life insurance
• Long-term disability
• Dependent care program
• Paid Holidays &Time off
• Direct Deposit
• Excellent tuition reimbursement program
• 2 Lucrative monthly incentive plans based on overall branch profitability and individual performance.

 

EOE/M/F/D/V

Smoke/Drug Free Workplace

 

 

 

PLEASE NOTE: IN ORDER TO APPLY AND BE CONSIDERED FOR THIS OPPORTUNITY, PLEASE SENDYOUR RESUME IN A WORD DOCUMENT TO [Click Here to Email Your Resum]. YOU MUST INCLUDE YOUR NAME AND REPAIR MANAGER- NASHVILLE, TN IN THE SUBJECT LINE.

 

Country: USA, State: Tennessee, City: Nashville, Company: CTDI.