Quality Assurance Coordinator at Nashville

Job Description

The Quality Assurance Coordinator is responsible for leading and driving a consistent Quality message with an emphasis on continual improvement. Will coach and develop account staff, identify best practices and optimize the use of quality tools to provide superior quality. Will manage quality compliance by identifying quality requirements; disseminating standards, policies, and procedures; conducting audits; recommending and implementing process improvement plans. This position must understand data-collection analytics, problem solving, and metric reporting to build a sustainable quality process.

DUTIES AND RESPONSIBILITIES:

Develop, implement, communicate and manage a quality assurance plan including goals, objectives, policies, procedures and systems

Conduct process and product assessments and audits using objective criteria

Define quality procedures in conjunction with operating staff

Bring together staff of different disciplines and drive the group to plan, formulate and agree upon comprehensive quality procedures

Maintain awareness of the business context and account profitability

Create quality dashboards used to identify trends and to provide objective results

Prepare quality assurance reports by collecting, analyzing, and summarizing data and trends

Establish quality metrics for the operations that drive awareness, action, and continuous improvement in quality.

Document existing and new quality assurance processes and lead training sessions.

Use continuous process improvement techniques, identifying and proactively addressing quality and/or productivity improvement opportunities.

Ensure quality and contractual compliance while driving process effectiveness and efficiency.

Monitor, control, and analyze product and process quality to meet internal and external customer requirements

Be a CMMI champion

Interface with customer and IV&V personnel on quality assurance activities

Communicate results from assessments with relevant stakeholders

Promote quality achievement and performance improvement throughout the organization

Persuade reluctant staff to change their way of working to incorporate quality methods.

Establish and implement a communication strategy for the improvement and awareness of quality issues across all departments.

Administer the quality improvement corrective and preventive action programs

Partner with management and process owners in detecting root causes for defects

Work with management and process owners in analyzing data for purpose of developing and implementing preventative measures to limit or eliminate quality defects.

Improve quality compliance by recommending and following-up on improvement plans, writing training courses, contributing information to cross-functional quality improvement teams.

Qualifications
Education and Experience Required:

Minimum of 6 years experience and understanding of a quality assurance environment.

Experience in Six Sigma, Lean, CMMI, ISO 9001 or IEEE

Experience with software development and project management

Supervisor or Manager Experience in a work environment with proven quality processes.

Proven leadership skills (experience in successfully managing people/projects/processes/issues)

Demonstrated ability to lead, coach, and develop effective teams without direct control

Excellent teamwork and collaboration skills.

Excellent written and verbal communication skills.

Strong presentation and facilitation skills.

Subject matter expert on all Quality Inspection & Audit process.

Ability to multi-task & handle tasks with competing priorities.

Proven analytical and problem solving skills

Microsoft office programs including Excel, Word, and PowerPoint.

Demonstrated ability to lead, acknowledge, develop people and implement a strategy under crisis situations to ensure compliance.

Change agent with energy, passion & enthusiasm.

Job Requirements

 
Country: USA, State: Tennessee, City: Nashville, Company: Hewlett-Packard.