Cisco ICM Network Engineer at Memphis

Job Description

Date Posted: 08/30/2013

Cisco ICM Network Engineer Data:

Procom Services is looking for a Cisco ICM Network Engineer. The candidate selected will have experience with determining user requirements and design specifications for computer networks. Supports various business unit technical requests, and Implements solutions for network problems.

Cisco ICM Network Engineer Responsibilities:

- Building and maintaining Cisco ICM Call Routing Scripts
- Responsible for determining user requirements and design specifications for computer networks.
- Communicate with customers or staff to determine needs
- Build, or operate equipment configuration prototypes, including network hardware, software, servers, or server operation systems
- Determine specific network hardware or software requirements such as platforms, interfaces, bandwidths, or routine schemas
- Implement solutions for network problems
- Prepares and installs solutions to determined problems after analysis is complete.
- Improves operations by conducting systems analysis and recommending changes in policies and procedures

Cisco ICM Network Engineer Required Skills:

- Over five years work experience in network engineering
- Experience maintaining Cisco ICM Call Routing Scripts
- Must be familiar with Ciscos ICM (Intelligent Contact Manager) product and how this interfaces with the telephony network and IVR
- Knowledge and experience Ciscos IPCC/UCCE platform
- AT&T Route It desired
- A background or basic knowledge of telephony, call centers and their related infrastructure is needed.

Cisco ICM Network Engineer Nice to Have Skills:

A general working knowledge of IVR systems would be helpful.

Cisco ICM Network Engineer Data Length:

12 Months

Job Requirements

 
Country: USA, State: Tennessee, City: Memphis, Company: Procom Services.