The Manager of Customer Research and Insights is responsible for providing overall management of custom research projects, ranging from research design through the final report, managing research vendors that supply custom and syndicated data, and extracting, analyzing, and interpreting data from primary and secondary/syndicated data sources. Primary research responsibilities will be for United States research, with secondary responsibility for non-United States research.
What will it be like to work for this Hilton Worldwide Brand?
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.
If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.
What will I be doing?
The Manager of Customer Research and Insights will research and help to identify business opportunities for Hilton Worldwide and reports findings and conclusions to the internal corporate clients. The Team Member will manage ad-hoc custom research projects for Hilton Worldwide, both qualitative and quantitative and for all brands in the Hilton Worldwide portfolio. One will assist in implementing plans for identified business opportunities for research.
The other key priorities are listed below:
Establish priorities and delegate work to team members accordingly, while ensuring optimal allocation of resources
Work with key stakeholders and departments (key corporate partners such as IT, Customer Marketing, Epsilon, and Medallia, as well as corporate clients, including executive management, brand teams, and internal support departments), structuring the resources and activities of the department/project so objectives are accomplished
Disseminate, organize and communicate regarding assignments and projects within the department/project team
Evaluate and streamline business processes to maximize efficiency and effectiveness within the department
Adhere to established methods/protocols for customer research
Complete ad-hoc custom research projects as requested by management, utilizing existing information in previous research projects, other internal research sources, and external sources
Implement and manage departmental processes and procedures to ensure strategies and directives of department are carried out and in accordance with department and company objectives
Provide direction and directives to the departmental team members in the performance of their duties, establishing work priorities and achieving management objectives
Communicate important and necessary information to team members via memos, reports and phone calls
Influence department team members and key contacts in cross functional areas to accomplish the organizations mission, goals, and objectives through motivation, communication, group dynamics, and leadership
Conduct effective management of third party partnerships; identify primary vendors; negotiate and monitor quality and cost of services
Establish, maintain, and leverage effective partnerships with third party partners, internal corporate clients, internal support departments, internal and external research and guest database partners, and fellow department team members
Inform department management of departments progress and advises them on key issues to help the decision making process
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
BA/BS Bachelor Degree
Minimum of four (4) years of experience in Market Research.
Ability to travel on regular basis, overnight as needed
Proficiency with MS Word, Excel, PowerPoint and Outlook
Ability to work extended hours and weekends as needed
Minimum of four (4) years of related experience
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Advanced degree in the social sciences/consumer behavior/marketing with quantitative/qualitative research emphasis
Optimum mix of work experience would result in five (5) or more years of experience in quantitative and/or qualitative research management roles
Supervisory experience advantageous
In depth knowledge of SPSS, SALT, Smith Travel Research data, and internal corporate data systems
Minimum of five (5) years of related experience
Minimum of two (2) years of managerial experience
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
Country: USA, State: Tennessee, City: Memphis, Company: Hilton WorldWide.
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