Customer Service Representative at Knoxville

Job Description

Job Duties:

Responsibilities include the following essential functions:

• Answers all incoming calls and is usually the first contact for referral sources and patients. Makes determination of required action.
• Takes service orders from physicians or other referral sources; places the order internally.
• Coordinates new patient delivery schedule with the service area.
• Process patient information where accuracy and timely processing is most important.
• Verifies insurance coverage and advises collections department of required actions for billing.
• Maintains copy of current patient files and files on referral sources.
• Responds to new and existing patients’ requests.
• Handles mail for the center including responding to requests for information from internal sources when necessary.
• Must be knowledgeable of existing and new information regarding company equipment and insurance carrier policies.
• Must be experienced in billing.
• Obtains authorizations from insurance company to provide services.
• Must be able to execute several tasks by prioritizing.
• Must be extremely organized.

Job Requirements

Training or Education and Experience:

Minimum of one year experience in a similar position. Must have proven human relation skills with referral sources, patients, and administrative departments. Must be computer proficient and possess general office skills such as typing and filing.

 
Adult & Pediatric Specialists offer excellent salaries, world-class benefits, and unparalleled opportunities for development - all to create an invigorating and satisfying environment.

 

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Country: USA, State: Tennessee, City: Knoxville, Company: Adult & Pediatric Specialists.