Manger Community and Family Service-Highland Memorial Park (2034) at Knoxville

Job Description

Note to current employees regarding the application deadline 8/6/13 to 8/8/13.

Duties and Responsibilities

Non-selling manager of cemetery and/or preneed funeral sales with community service and/or family service counselors as direct reports.

Responsible for the level and quality of sales production from the field locations and attainment of sales performance goals.

Participate in the development of sales team’s goals and budgets.

Supports the annual operational sales plans for the sale of cemetery property and merchandise and/or preneed funeral sales in conjunction with corporate objectives.

Responsible for Customer Relationship Management (CRM) system, ensuring that all contacts/leads, activities and sales results are entered into the system and then properly managed. This includes aftercare, walk-in, call-in, referrals, advertising/marketing campaigns, special events, etc. types of contacts.

Responsible for tracking and assessing the success of all marketing/advertising campaigns in CRM.

Responsible for the development of high quality professional sales force that fulfills the Company’s mission and provides outstanding customer service.

Create and maintain a sales environment of high standards of ethics, quality and service in all business dealings.

Ensure that direct reports understand their individual responsibilities, authority, and their ability to vary from Company policy.

Supervise, develop, coach and motivate direct reports to ensure that a capable, productive staff exits at all times.

Conducts regular sales meetings to review products and services, present sales goals, explain existing or revised procedures to motivate the sales team.

Ensure that sales counselors meet the Minimum Performance Levels (MPLs) and develop individual improvements plans as needed, including personalized training (field and classroom), mentoring and coaching.

Recommend and implement disciplinary actions including placing sales team members in a “review" status for failure to meet standards.

Regularly tour location(s) to evaluate appearance, service quality and overall performance of sales teams.

Creates work schedules and performance plans for sales team members (Community Service and/or Family Service Counselors).

Provides training and assistance to all sales employees including new hires and low producers.

Work closely with Human Resources to ensure a professional, secure and positive work environment. Address issues quickly, thoroughly, and decisively.

Implement approved compensation plans, including payroll time sheets (Family Service only) and bonus programs for direct reports.

Review and audit direct reports’ state/local licensing to ensure compliance.

Serve as the liaison between sales functions and related departments (e.g. contract processing).

Model the Company values and objectives at all times.

Implement Best in Class culture throughout the region to achieve superior performance.

Promote cooperation and teambuilding across the region’s entire staff.

Promote continuous improvement process throughout the organization.

Job Requirements

Bachelor’s degree and/or equivalent business or sales experience equivalent.

Minimum of three years’ experience in direct sales management with demonstrated success in meeting sales performance objectives on a consistent basis.

History of meeting sales power requirements with highly-qualified sales counselors.

History of recruiting, hiring and training industry and/or non-industry sales team members and meeting stated performance goals.

Experience in all aspects of the sales process including customer/employee service skills with emphasis on customer and employee positive conflict resolution.

Experience in developing action plans and activity tracking systems with successful retention of sales counselors.

Extremely conscientious and self-starter.

Flexible, able to work in a dynamic environment, challenge oriented and personable.

Demonstrated positive leadership and management skills.

Must have good judgment, the ability to handle high pressure, meet deadlines, and handle multiple projects simultaneously.

Excellent motivation and training skills.

Ability to multi-task, prioritize and create a team atmosphere.

Must have strong knowledge of Microsoft Office Suite (Outlook, Word, Excel, and Power Point).

Knowledge of CRM a plus.

Country: USA, State: Tennessee, City: Knoxville, Company: Stewart Enterprises.