Project Management Associate at Franklin

Responsibilities

POSITION RESPONSIBILITIES:

Analyst - Project Management

This position will support the PMO team with the management and the implementation of selected projects. Support with defining, planning and implementing department projects that will enable us to reduce involuntary churn, bad debt, operating expense and increase customer satisfaction rates. Participate in cross functional conference calls to calibrate and prioritize common system enhancement requests. Assist with the management of projects, systems, data gathering and benchmarking processes to maximize operational effectiveness, sharing knowledge across Verizon. Work with functional teams to identify areas of improvement. Report on project, product and service updates to stakeholders.

The project analyst position provides the Project Management team support and assistance in the research, analysis and documentation of project related data. Additional responsibilities include, managing and updating PMO related systems to reflect accurate, current data. Further responsibilities include assisting in the preparation and creation of ongoing project team related communications. The Analyst position is also responsible for reviewing current processes and systems to improve PMO efficiencies.

Proactively identify and recommend process improvements utilizing problem solving and critical thinking skills. Maintain communication processes and tools to assist PMO leadership while building successful alliance with key resources. Assist Project Management team in facilitating and documenting group discussions to obtain information leading to process improvements.

REQUIRED SKILLS:

• Familiarity with Project Management Software, Visio, and PowerPoint

• Experience using quality tools and professional concepts to solve problems.

• Previous experience working with cross-functional teams

• Familiar with project and process management disciplines, tools and methodologies

• Strong sense of customer-focus

• Must be able to meet tight deadlines and have a strong customer focus

• Proficiency in Microsoft Office, especially in Excel; strong written and oral communications skills.

• Bachelors degree or 1-2 years relevant work experience

DESIRED SKILLS:

• Experience in the technology or telecommunications industry preferred, but not required.

• Excellent customer focus skills

• Excellent written and oral communications skills

• Strong interpersonal and negotiating skills

• Adept analytical and problem solving skills

• Ability to work with little supervision and use good judgment.

• Strong, thorough knowledge and understanding of policies and procedures used in Verizon

• Strong working knowledge of VZW on-line systems

• Strong, thorough knowledge and understanding of Microsoft Office Applications including Word and Excel, or other document preparation tools



Qualifications

Credit/Collections Analyst - Lake Mary - Accounting - Finance

Country: USA, State: Tennessee, City: Franklin, Company: Verizon Communications.