Store Manager at Cleveland

Job Description

The CVS team consists of more than 140,000 dedicated people working in our stores, regional offices, distribution centers, and headquarters in Woonsocket, Rhode Island. The first CVS store opened under the name "Consumer Value Store." Since then, we have become more popularly known as CVS, but our focus on providing value to our customers has remained our hallmark.

Position Summary

Responsible for the total, efficient and profitable operations of a CVS Pharmacy and/or a health and beauty aide store.

Management/ Customer Service: lead others and work effectively with store crews; supervise, assign and direct activities of the stores crew; effectively communicate information to store crew and supervisors in an open and timely manner. Assist customers with their questions, problems and complaints; handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all customers.

Merchandising/Presentation: price merchandise; stock shelves; reset departments following POGs adapting them to a particular store; organize and execute the display and signing of weekly, major promotional and seasonal merchandise; organize and execute the display and maintenance of off-shelf merchandise.

Shrinkage: control use of register keys, securing door keys, alarm codes, and safe combinations. Execute locking of safe and security doors and setting of alarms when closing the store. Complete random cash verifications, journal tape checks, analyze Cashier Analysis Report. Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly. Protect store assets. Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases; maintain and react to Electronic Article Surveillance system; ensure price accuracy, using POS Price Accuracy Report and in-store price audits.

Operations: respond to MIS; review electronic journal; access, input, retrieve and analyze information form the computer; order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine; work reserve stock; oversee and execute the preparation of the daily cash report and weekly summary; develop sales/hours forecasts; load and unload deliveries; verify and document billing of merchandise (check-in merchandise); execute and document merchandise returns and inter-store transfers; operate cash register; execute and document: cash/check pulls, deposits; returned check payments etc.; deliver deposits and secure change from the bank maintain a balanced imprest fund; schedule daily, weekly activities; prepare weekly work schedules based on stores budgeted hours; execute weekly payroll; ensure compliance with all company policies and procedures and federal and state laws; prepare, complete and distribute reports and records: paid out summary; key recs (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports etc.; open/close store; conduct a walk through of the store and establish a prioritized list of tasks; attend district and/or regional meetings; execute payment of outside vendors as appropriate; supervise and/or execute rubbish removal.

Human Resources: train, develop and evaluate crew members, supervisors, Assistant Managers. Execute all necessary documentation for HRIS administration: hiring kits, staff enrollment forms, changes of status forms. Recruit, select, hire, train, develop, evaluate and terminate hourly non-exempt employees. Supervise Assistant Manager development as a Store Manager. Conduct performance appraisals for all directly assigned personnel. Recommend wage rate and promotion of hourly non-exempt employees. Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job. Coach and execute counseling discussions with store employees. Develop short and long term staffing strategies. Maintain a work place free from discrimination and harassment. Maintain accurate and up-to-date personnel records at store level. Financial Reporting/Administration: analyze operating reports/documents and make recommendations on how to improve store performance and implement plans; prepare the store for a physical inventory; complete and analyze Business Reviews and develop and execute plans to correct areas needing improvement.

Required Qualifications

Deductive reasoning ability, advanced analytical skills and computer skills.

Advanced communication skills, leadership and supervision skills

Capable of performing scheduling, control and planning and influencing skills.

Requires an ability to deal with people, work precisely and possesses strong problem-solving skills.

Ability to work flexible schedules including 1st and 2nd shifts, and early morning and/or overnight shifts at some locations for merchandise deliveries. Schedule adjustments are made according to store needs and operating hours.

Preferred Qualifications

At least one year of supervisory experience in retail, food service, restaurant, or customer service or at least one year of work experience in these types of businesses, preferably at a supervisor level

Education

High school diploma or equivalent required; college degree preferred

Clinical Licensure Required

N/A

Business Overview

CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nations largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

Work Environment

Retail Store - Retail Management

CVS offers a competitive benefit package including:Stock Option Award Program (select employees) CVS Future Fund - 401(K) & ESOP Employee Stock Purchase Plan (ESPP) Comprehensive pre-tax medical insurance Prescription Coverage Short- and Long- term disability insurance Medical and personal leave Domestic partner benefits Life Insurance-Company-paid program Supplemental Supplemental dependent Dental Insurance Vision discount plan Adoption assistance Business travel insurance Auto and Home insurance discount plans Professional liability insurance (Pharmacists) Dependent care reimbursement account Education assistance Performance-based incentive plan Service recognition Paid vacations and holidays Merchandise discount

Job Requirements

 
Country: USA, State: Tennessee, City: Cleveland, Company: CVS Caremark.