Customer Service Representative at Chattanooga

Job Description

Customer Service Representative

Job Duties

Selected representatives will handle incoming calls to assist prospective membership with
-Information and enrollment questions,
-Product lines and benefits, and
-Sales processes during peak call times.
As the membership is comprised of a primarily senior population, sensitivity to senior concerns is important.

Requirements

Tests will be administered to evaluate the skill level of the following requirements:

1.A strong competency in customer service with ability to listen, research, answer and record conversations simultaneously is required.
2.An above-average keyboarding skill-set is also necessary to fulfill the requirements of this position.
3.The ability to quickly and easily navigate in Windows-based environment is essential.

The following are also pre-requisites for these positions:

-1+ years of Call Center experience
-Favorable employment references,
-Able to commit to the length of assignment.

Schedule Requirements

Schedule will be approximately 40 hours per week but will be a combination and rotation of
-Days,
-Evenings and
-Weekends.
Overtime may be mandatory during October, November, and December. Must be available to work between 8am-9pm.
A candidate-s availability for days, evenings and weekends is a condition for this position. Holidays may appear in the schedule as needs require.

Training

The training will be conducted during traditional business hours Monday-Friday 8am-4:30pm. A quick grasp of systems and products will be essential to the successful completion of the training program and continuation of the assignment.

Compensation

Hourly pay rates of $12/hour are offered to employees who meet the hard and soft skill requirements and the flexibility noted above.

How to Apply

If you possess the skills outlined under Requirements, have the availability as stated in the Schedule, please submit your resume on-line now. Due to the anticipated candidate response, we kindly ask -no phone calls, please.-

Job Requirements

 
Country: USA, State: Tennessee, City: Chattanooga, Company: Kelly Services.