Technology Service Engineer at Brentwood

Job Description

A Technology Services Engineer is an information and support resource that troubleshoots problems that end users are experiencing in their utilization of IT hardware and software. They provide a single point of contact to receive help on a myriad of computer utilization issues. This position will support the 300+ users who work out of the Nashville / Huntsville business unit but are located in multiple states within the Southeast. Travel to the job sites would be required as needed.

Job Requirements

Primarily responsible for answering incoming service calls and support requests via phone and email from both internal and external users of Turners IT systems.
Responsible for thorough ticket documentation, clean escalations to other TS Groups and is the owner of the TS Knowledge base housed in the Service Desk ticketing system.
Provides administration support for TKN2.0 (Turner Knowledge Network).
Responsible for troubleshooting PC & Server issues, performing system backups and recovery; installing, configuring and maintaining desktop and laptop PCs and peripherals; installing and configuring application and operating system software & upgrades; analyzing, troubleshooting and resolving system hardware, software and networking issues; and troubleshooting and repairing hardware and network connectivity issues.
Responsible for knowledge transfer to the entire support team on call handling techniques and solutions.
Advises the Sr. Director of Support and helps to foster a culture of customer service excellence to all of Turners technology users.

Country: USA, State: Tennessee, City: Brentwood, Company: Turner Construction.