Dispatch - Customer Service (Part Time) at Memphis

Job Description

DISPATCH - CUSTOMER SERVICE
 

 About Us

Founded in 1939, General Parts distributes parts and provides service for over 20,000 customers and 400 manufacturers of commercial foodservice equipment.  We are viewed as the market leader in most of the markets we serve and in terms of overall sales, General Parts’ ranks in the top five of independent service companies nationally. 

 

The Dispatch - Customer Service dispatches Service Technicians to install, service and repair electric, gas or steam powered commercial foodservice and HVACR equipment. This is a Part Time position with the possibility of becoming Full Time. 

 

• Receives calls from customers, dealers and sales representatives. Communicates with customers to determine the service need and schedules and notifies technicians of assignments.
• Sets up new customer accounts.  Understands and communicates credit/collection guidelines.
• Creates service calls within the computer program recording the type and scope of work to be performed.  Enters assignment data in computer database.
• Works with the service manager and other dispatchers to coordinate technicians according to customer requests, determine schedules, assign technician workloads, dispatch workers to the job and update service information within the dispatch system.
• Interacts with the Parts Department to verify availability of parts to ensure scheduled work performance.
• Monitors service workload and capacity throughout the day.  Receive and record updated service information from the field technicians.
• Ships and receives all in and out going packages.
• Other warehouse duties as assigned.

Job Requirements

DISPATCH - CUSTOMER SERVICE   

 

Essential job requirements:

Education / Experience 

Requires a high school diploma or its equivalent, a minimum two (2) years of related training and/or experience,  or equivalent combination of education and experience. 

 

Required Skills

• Customer and Personal Service, Troubleshooting, Time Management,  Engineering and Technology, Production and Processes, Safety and Security, Sales and Marketing, Computers, Mechanical.

• Social, Complex Problem Solving, Technical, Systems, Resource Management, Desktop Computer.

• Normal office environment. Occasional light lifting of office equipment, materials and boxes; frequent walking and standing; requires dexterity in use of fingers for the operation of computers and other office equipment.

Benefits Include

We offer full time employees a competitive benefit package that includes

• 401k, Medical, Paid holidays, Paid vacation after six months and more.

If you’re looking for an employer who is an industry leader that has been in the business for over 67 years, then look no further.  Equal Opportunity Employer
Country: USA, State: Tennessee, City: Memphis, Company: GENEAL PARTS LLC.