Service Desk Rep - Days at Franklin

Job Description

Position Purpose:

Member of the ServiceDesk remote and desktop support team and performs duties with minor supervision. Performs user support functions and supplemental project work during appointed shifts. Creates and ensure standards (SOP) are adhered to and documented so as to standardize support. Should also be prepared to respond to a constantly changing list of priorities with intent to carry each task to completion. This person must be team and customer service oriented

Job Requirements

Job Responsibilities:

Member of the Service Desk support team and assist in the following activities:

• Tier 2 Remote and deskside incident management
• Hardware
• Software
• Network
• Server
• Mainframe
• Performs Service Desk functions associated with internal and customer based needs.
• Records request in Remedy Service Desk application
• Performs corrective procedures for prevention or system recovery under the direction of Level 2 and Level 3 support End User ID creation and security
• Manages users IDs as necessary, to include addition of users to individual applications and distribution groups.
• Follows security policy in identifying legitimate password reset requests.
• Updates operational procedural documentation as needed to reflect new or modified procedures.
• Work with 3rd party vendors to manage mass moves or infrastructure projects

Education/Experience:
Required

• 3 years of Help Desk experience doing remote support or 3 years of Desk Side support experience
• Experience supporting Novell for end users
• Experience supporting Lotus Notes or MS Exchange
• 5 years of experience troubleshooting IT infrastructure, including network, PC, software and cabling.

Preferred

• Remedy ServiceDesk Application experience
• A Certification
• Network Certification
• An Associates Degree or higher in an IT related field

Job: IS Staff / Data Processing

Organization: CHS Corporate

Employee Status: Full-time

Shift: Day Shift


Country: USA, State: Tennessee, City: Franklin, Company: Community Health Systems (CHS).