Customer Service and Sales Representative at Johnson

Job Description

Customer Service & Sales Associatesprimarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits,fraud alerts,product sales and mortgage servicing & collections. Customer Service & Sales Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service & Sales Associatesuse their excellent communication and interpersonal skills with every contact to provide world-class customer service and sales. In some instances the associate may place outbound calls.

Essential Duties and Responsibilities

• Identifies, researches, and resolves customer issues; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
• Multi tasks to document while speaking with the consumer.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients specific quality standards.
• Meets productivity and sales standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Job Requirements

• Education: High School diploma or GED.
• Must be able to successfullypass criminal background check
• Clear and concise verbal communication skill
• Ability to build rapport over the telephone
• Data entry and basic computer skills

Country: USA, State: Tennessee, City: Johnson, Company: Advanced Call Center Technologies.