Service Center Associate- E Support at Memphis

Job Description

Service Center Associate

CLAIM YOUR FUTURE AS A GREAT PERFORMER!

Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwickhas a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose livesyou touch while maximizingyour own career possibilities, Sedgwickis the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, Claim Your Future.

PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Assigns new claims to the appropriate claims handler.
  
• Enters verbal and written application information that meets both the internal and external customers requirements accurately into the claims management system.
  
• Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
  
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
  
• Participates in and maintains a quality service culture within the Customer Service Team.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organizations quality program(s).

QUALIFICATIONS

Education & Licensing
High school diploma or GED required.

Experience
One (1) year of clerical or customer service experience required.

Skills & Knowledge

• Excellent oral and written communication
  
• PC literate, including Microsoft Office products
  
• Good customer service skills
  
• Strong organizational skills
  
• Good interpersonal skills
  
• Ability to work in a team environment
  
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:Computer keyboarding, travel as required

Auditory/Visual:Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.They are not intended to constitute a comprehensive list of functions, duties, or local variances.Management retains the discretion to add or to change the duties of the position at any time.

Sedgwickis an Equal Opportunity Employer

and a

Drug-Free Workplace

Job Requirements

This is a customer service position requiring data entry experience. Hours required will be 3:00 pm - 10:00 pm, 4 weekdays and 1 weekend day. Reading comprehension skills and advanced typing skills are required. Some experience in commercial liability or casualty experience is a plus.

This is a work from home opportunity. Reliable internet and phone service is required and will be reimbursed by the company.


Country: USA, State: Tennessee, City: Memphis, Company: Sedgwick Claims Management Services.