Sales Manager at Knoxville

Job Description

Solid reputation, passionate people and endless opportunities.

Thats Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Summary
Lead a team of 12-15 Sales Consultants with the Personal Lines organization.
Responsibilities include the development of staff and processes to ensure high quality
service to all customers and to enhance marketing, sales, and underwriting performance.

Primary Duties and Responsibilities
Allocate resources (staff, dollars, and training) to meet unit sales and business goals.
Mentor, train, and coach Sales Consultants to foster development and professional growth.
Initiate and foster teamwork within the team and with other teams to create and maintain an
environment of partnership, quality service, and superior sales results.
Serve as an expert resource on sales process, procedures, and techniques by maintaining and
enhancing product, process, communication and sales skills.
Develop team and individual goals and performance measures, monitor progress toward these
goals.
Conduct team meetings to keep staff informed regarding processes, goals and results, and
procedural or policy changes.
Provide input into all hiring, firing, promotions, and compensation decisions for team.
Identify training/development needs within the team and coordinate resources to conduct
necessary training.
Review day to day operations and quality to ensure adherence to all policies, procedures,
and programs.
Ensure unit & departmental performance measures are met or exceeded including: outbound
call performance, lead aging and inbound ACD call management.

EducationWork Experience
Advanced knowledge of Personal Lines Products, Sales processes, procedures and underwriting
guidelines. Knowledge of telemarketing/ACD call environments.
Strong communication, negotiation, supervisory, policy service and people development
skills.
Strong performance management and problem solving skills required.
Property/Casualty Insurance License required.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Requirements

Please see description.
Country: USA, State: Tennessee, City: Knoxville, Company: Travelers.