Claim Representative-Fire at Murfreesboro

Job Description

WHY STATE FARM?

Our commitment to customers makes us the No. 1 insurer of cars and homes inthe United States and an insurance leader in Canada.

The same commitment to our workforce is how we got here and how we stay here.Our 90-year track record highlights State Farm as an employer of choicecommitted to providing career opportunities that last a lifetime.

From diverse backgrounds and talent, to meaningful work and comprehensivebenefits, “Like a good neighbor…" isn’t just a slogan. It’s who we are and howwe do business.

WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?

Ourclaims associates are critical to the success of State Farm because of theirdirect contact with current and potential customers.

A claimrepresentative investigates, evaluates, negotiates, and settles claims. At StateFarm, our claim representatives support the mission and values of our company byproviding Good Neighbor Service throughout the claims handlingprocess.

The primary responsibilities of a fire claim representativeinclude:

• Working with customers, State Farm agents, attorneys, and service providers through the process of settling homeowner and other personal property claims
• Investigating and evaluating the facts of a claim, which could include inspecting and investigating physical property sites
• Evaluating, negotiating, and settling claims within authority levels
• Maintaining the confidentiality of claim information
• Using State Farm claims systems and other technologies to perform job duties
• Communicating with customers and associates over the telephone, in person, and in written correspondence
• Working under management supervision with attorneys, in the defense of lawsuits and/or in the discovery and investigation process
• Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone
• Providing assignments and direction to claim processors and claim service assistants
• Coordinating or participating in special projects, as assigned

WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THISPOSITION?

• Successful completion of required training programs and all licensing requirements, including continuing education for licensing
• Ability to communicate clearly, professionally, and empathetically
• Ability to learn and apply knowledge of insurance contracts, claim policies and procedures, and customer service philosophies
• Ability to learn and utilize computer systems and other technologies
• Ability to develop and apply knowledge of injury, property, and liability issues to handle claims within authority
• Ability to maintain quality work product and professionalism, even when work volume is high
• Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situation
• Ability to organize and prioritize work, meeting deadlines and managing competing and changing priorities effectively
• Critical competencies include, but are not limited to, communication, relationship building, critical thinking, customer focus, accountability, and quality

ITEMS OF NOTE

• Position requires investigating Property and Casualty claims, which could include obtaining measurements of a roof and living areas, inspecting attics, basements, crawl spaces and other claim locations as applicable
• Position requires walking, climbing, bending, reaching, stooping, crawling, and lifting objects
• Position requires lifting, carrying, unfolding, and climbing a ladder for inspections on both residential and commercial structures
• May be required to drive motor vehicles and/or travel via commercial transportation
• Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm
• This position may require non-standard work hours or varying shifts
• This position may require serving in or for geographic locations other than that of assigned area

ADDITIONAL INFORMATION

Must successfully complete Fire ClaimSchool, pass Kentucky License Exam within 3 attempts, and possess the ability toclimb two story roofs.

Irregular hours may apply.

Job Requirements

BENEFITS: TOTAL REWARDS

Our Total Rewards benefits package includes:

• Competitive starting salary
• Annual merit reviews
• Annual bonus potential

You may also be eligible to participate in Medical, Dental, Life andDisability Insurance, Vision, 401(K) Plan (Savings & Thrift in Canada),Credit Union, a fully funded retirement pension plan, and more.

State Farm Insurance is an equal opportunity employer.

Please visit our Corporate website at:

statefarm.com®

 

 

Country: USA, State: Tennessee, City: Murfreesboro, Company: State Farm Insurance.