District Manager Retail Services-Louisville, KY at Nashville

Job Description

CRITICAL SUCCESS FACTORS:
Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.
Visit each store once a week; compliance measured by store visit scheduling tool (weekly exceptions approved by VP/GM).
Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments.
Selects, develops and manages performance of individuals and teams, measured by appropriate performance reports/scorecards/dashboards.
Executes the clients (brand/business) plan consistently across all stores in assigned district and provide ongoing fact-based feedback.
Consistently deliver acceptable results as measured by the Location Balanced Scorecard in all stores in assigned District with an intense focus on customer service and sales growth.
Focuses and invests time in stores on customer facing activities and processes.
Ensures every store is location certified and every associate is role certified to do his/her job; has primary accountability for Store Manager and Assistant Store Manager role certification.
Monitors and proactively addresses outliers, e.g.; customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance as measured by appropriate outlier report scorecard/dashboard. Embeds the Company return policy and Pledge of Fairness.
Creates and maintains a culture of winning that resonates with associates. LEADERSHIP BEHAVIORS Customer:
Expects and inspects retail core processes and Clean and Bright standards during every store visit. Expects and inspects execution of clients merchandising and operating plans.
Provides first person coaching on the development of action plans based on Customer Satisfaction Survey learnings, customer verbatims, and customer interactions.
Is the customer advocate and surfaces opportunities to improve the end-to-end customer experience.
Teaches, models and leads ways to satisfy customers at store level, find ways to say yes, e.g.; helpful associates, complaint resolution, Store to Web. Leadership and People:
Personally support, coach and develop leaders two levels down, creating an environment where associates can be successful.
Focuses the entrepreneurial energy of teams on delivering over the top customer service and associate pride.
Communicates the clients goals and strategies to District/Store management in order to continuously enhance the customers shopping experiences.
Builds a strong bench of talent and strive to develop people for internal promotion.
Leads and embeds all Retail Services plans/projects using common tools, processes and language. (No district/store programs.) Process:
Understands, leads, and embeds a standardized operating model that will earn preferred provider status in every store.
Rigorously inspects our standardized operating model for consistency across all stores within the district.
Executes and supports of the clients plan utilizing outlier reporting, scorecards and standardized reporting. Ensures that all initiatives and processes are in full compliance with applicable laws, regulations and company policies. Effectiveness:
Creates a selling culture that will meet/exceed clients sales plans.
Drives and monitors store level margin drivers, e.g.; solution selling, accessory attachment rate, inactive inventory, price change execution and POS reductions.
Achieves all miscellaneous income plans, e.g.; merchandise replacement plans, protection agreements, new account generation, gift cards, email acquisition, etc
Achieves controllable cost plans and identify and communicate continuous improvement opportunities. Communicates opportunities and solutions that will allow clients to meet/exceed profit plans. Disciplined Decision Making:
Act as the eyes and ears of the client - provides clients with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc.
Utilizes standard reporting provided by Region Retail Services Analyst to measure and achieve desired outcomes and address outlier opportunities. Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in.

Job Requirements

1. Bachelors degree or equivalent experience. 2. Minimum of five (5) years experience managing a multi-unit retailer or equivalent industry experience; previous experience managing remote teams is preferred. 3. Multi-line store management (Apparel, Marketing, Hardlines and Operations) is required. 4. Strong leadership and organizational skills. 5. Knowledge of financial operations and processes; analytical skills to diagnose root cause of deficiencies. 6. Ability to analyze information, identify root causes and develop/implement approved solutions. 7. Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers. 8. Ability to travel within the District 4 to 5 days per week. 9. Experience selecting, assessing, coaching and developing managers, preferably in retail environment. 10. Ability to form strong partnerships across reporting relationships. 11. Microsoft Office computer skills including Word, Excel and Outlook.
Country: USA, State: Tennessee, City: Nashville, Company: Sears Roebuck and Co..