Service Desk Associate at Oak Ridge

Job Description

Randstad Technologies hasan opening for a Service Desk Associate in Oak Ridge, TN.

The Service Desk Associate will provide support for local and remote users with Microsoft Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry devices and Deltek applications. This is a shift work position requiring some flexibility in work hours.

Availability:
Must be willing to work between business hours of 6:30am-9pm M-F and occasional Saturdays, including several weeks of on-call responsibilities each year. Hours are subject to change.

Basic Qualifications:
Hardware/software troubleshooting experience.
US Citizenship
High school diploma or GED.
6 months of computer support in a technical call center environment.
Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person.
Demonstrated customer awareness, strong written and verbal communication skills.
Provide excellent customer service.
Experience in desktop support, IT concepts, and help desk software.
Proven ability to think and troubleshoot logically, and act decisively in critical situations.
Experience with Microsoft Office Products, Internet Explorer, and Windows.
May be some travel

Preferred Qualifications:
Minimum 2 years experience computer hardware/software support
Technical certifications such as A+, MCP, MCSE, CCNA
Windows XP, Windows 7, IE 6 and IE 8, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2007 Suite), strong Microsoft Outlook skills, remote access, Deltek Costpoint, Blackberry support
Account administration, password reset experience.

Randstad Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $20.0 billion global provider of HR services and the second largest staffing organization in the world.

Job Requirements

 
Country: USA, State: Tennessee, City: Oak Ridge, Company: Randstad Technologies.