Senior Program Manager at Nashville

Job Description

The Program Manager/Sr Program Manager is responsible for making sure the program is a success.  This person will be responsible for all communications and transactions with the customer, handling of all changes in schedule, design, etc.

 

ESSENTIAL JOB FUNCTIONS ·  Business Planning

• Participates in Strategic and Budget Planning related to respective Programs
• Communicates sales forecasts and fluctuations as it relates to revenue and profitability
• Coordinates budget coverage for capital investment as it relates to Program needs
• Provides Customer description and Business strategy
• Acts as liaison between customer and company
• Coordinates engineering or schedules changes (ECO’s and SCN’s), material issues, problems
• Serves as escalation point for customer issue
• Builds business relationship and gains increased, profitable business
• Travels as needed to foster good customer relationships
• Develops Program Review Report for executive management
• Manages and reports customer scorecard
• Acquires and distributes all required customer documentation
• Plans, initiates and manages new Product Introductions (NPI), including prototypes
• Continuous Improvement Planning
• Evaluates and seeks ways to save on products for programs
• Aggressively seeks continuous improvement ideas to strengthen the company
• Financial Management/Control
• Reviews Accounts Receivable balance status weekly
• Reviews Purchase orders and ensures price and delivery accurately reflect quotation
• Communicates information on Inventory/Freight/Overtime decisions
• Handles customer bill back issues
• General
  • Reacts positively to change and performs other duties as assigned
    • Proficient in Microsoft Office Suite
    • Excellent communication skills, both verbal and written
    • High level of attention to detail
    • Creative problem solving and analytical skills
    • Bachelor’s Degree in related field preferred
    • Five years of experience in complete account management for customers
    • Customer Service experience
    • Project Management experience
    • APICS certification preferred

·  Primary Customer Interface

• Follows the documented management system, including the Quality Policy.  Further, the employee is required to understand how their job can affect customer satisfaction and/or product quality. 

 

Job Requirements

Sr. Program Manager:

• Bachelor’s Degree in related field preferred
• Five years of experience in complete account management for customers
• Customer Service Experience
• Project Management experience
• APICS certification preferred

Country: USA, State: Tennessee, City: Nashville, Company: Dunhill Professional Search.