GENERAL MANAGER at Knoxville

Kana Hotel Group is looking for a proven leader to manage our Embassy Suites Knoxville West property. This is a one of a kind hotel in a one of a kind location. We are looking for a leader that can maintain an atmosphere that fosters friendly team member behavior and delivers the highest quality service and value to our guests.

Kana Hotel Group is an award winning Hotel Development & Management Company based in Knoxville, Tennessee. Our current portfolio consists of 34 premium branded hotels across 9 states.

Our career opportunity offers a competitive salary plus bonus and benefits. We are a progressive management company that offers unlimited growth potential. Our company has grown over 50% in the last year, and has multiple exciting new-build projects underway at this time. To learn more about our company and view our various hotels, visit our company website at www.kanahotelgroup.com.

Kana Hotel Group prides itself in achieving superior results in operating hotels from our ability to blend the science of hotel management with the art of hospitality. We are looking for candidates who would thrive in an environment that is fast-paced and hands-on. Almost all of our properties operate Best in Class, and are in the top 15% of their respective brands. If you are looking to join a team that provides superior service to its customers while gaining unprecedented opportunity, then this is the position for you.

This Leader must embrace out companys culture by following:

THE SEVEN PRINCIPLES OF EXCELLENT SERVICE

1. Warmly greet and acknowledge every guest encountered.

2. Take care of every guests request quickly and in a friendly manner.

3. Help create a warm and hospitable atmosphere in the hotel.

4. Project a professional image through appearance and conduct.

5. Be committed to guest comfort, safety and security.

6. Provide reliable information about the services available at the hotel and attractions in the local area.

7. Work to make everything right for the guest.

This leader must also affirm these values:

Commitment to employees successrecognition that enables employees to develop, achieve and succeed in the hotel business is a #1 priority

Pursuit of excellenceto do a great job daily for its own sake. Excellence is purely a voluntary commitment by each individual to exceed guests expectation

Climate of enthusiasm, participation and supportemphasis on professional competence at all times and consistently recognizing guests needs and regard employees for exceeding goals; use particular decision making for a winning team approach

Involvement in the communityparticipate in the community civic and cultural life, partnership with business, colleges and industry, support for economic development

Job Responsibilities

Knowledge of the general operations of each department within the hotel and how they work together to achieve business objectives and meet guest expectations.

Supports revenue and cost objections by revenue generation and cost control using all applicable marketing and planning tools that maximize return to the hotel

Aims to meet or exceed budgeted Gross Operating Profit

Knowledge of and ability to apply basic equal employment opportunity laws

Knowledge of the hotel layout, all amenities offered, and all procedures & organization

Ability to apply basic principles and techniques of supervision

Ability to plan and organize the activities of others

Ability to get ideas accepted and to guide a group or individual to accomplish a task

Ability to modify leadership style and management approach to reach goal

Ability to express ideas clearly using effective word choice, grammar, & tone both in written and oral communications

Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions

The General Manager works under the direction of the Regional Director of Operations. His or her responsibilities include the completion of various tasks in order to ensure that the following duties are completed effectively: Guest Satisfaction, revenue generation and cost control, daily duties, duties completed as needed, scheduling (including GM & other employees), supervision & monitoring, and leadership & individual effectiveness.

Benefits:

Medical Insurance

Dental Insurance

Vision Insurance

Company Hotel Travel Discounts

In compliance with Federal and State equal employment opportunity laws, Kana Hotel Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or status as a protected veteran.

Country: USA, State: Tennessee, City: Knoxville, Company: Kana Hotel Group.