Senior Clinical Administrative Coordinator - Brentwood, TN at Brentwood

Job Description

Position Description:For those who want to invent the future of Health Care, heres your opportunity. Were going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your lifes best work.This individual will speak to members regarding Population Health program participation. Part of this effort will include member recruitment into those activities. As such, this individual should be articulate and comfortable in speaking with members over the phone. Candidate should be detail-oriented to ensure comprehensive tracking and reporting occur but should also have excellent interpersonal skills.Positions in this function includes those responsible for initial triage of members, administrative intake of members or managing the admission/discharge information post-notification, working with hospitals and the clinical team. Includes managing incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff. Manages the referrals process, processes incoming and outgoing referrals, and prior authorizations. This function includes intake, notification and census roles.Primary Responsibilities:Answer inbound calls in a Call Center and document all calls.Make outbound calls to enroll members into Wellness programs.Schedule appointments.Collaborate with Wellness Coaches and Nurses.Extensive work experience within own function.Work is frequently completed without established procedures.Works independently.May act as a resource for others.May coordinate others activities.

Job Requirements

Requirements: High School Diploma/GED.2+ years of previous Customer Service experience in a Corporate environment.Basic (or higher) level of proficiency with MS Word, Excel, and Outlook.Assets:Bachelors Degree preferred.Previous Customer or Member Service experience within the Healthcare Industry.Previous experience with HIPAA regulations and requirements.UnitedHealthcare, part of the UnitedHealth Group family of companies, is comprised of three specialized businesses dedicated to meeting the health care benefits needs of individuals and groups; all part of something greater, but each with a specialized focus:UnitedHealthcare Employer & Individual works with individuals, small businesses and large multi-site employers to provide innovative, affordable benefits services.UnitedHealthcare Medicare & Retirement is focused on serving Americans over the age of 50. It is the largest business dedicated to meeting the growing health and well-being needs of aging individuals in the nation, serving one in five Medicare beneficiaries through a comprehensive and diversified array of products and services through four industry-leading businesses.UnitedHealthcare Community & State provides high-quality, personalized, public-sector health care programs that help local government agencies improve health outcomes for millions of children and low-income and disabled individuals at an affordable cost.Together, were removing the barriers that keep people from receiving the kind of quality health care that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well-being.Come grow and thrive in our culture of innovation and ideas. Because there is no opportunity greater than the quest to help people live healthier lives.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Country: USA, State: Tennessee, City: Brentwood, Company: UnitedHealth Group.