Client Services Specialist - Pooling - Nashville, TN at Nashville

Job Description

Responsible for providing timely, accurate technical assistance and direct account service to assist servicing team.  Must be able to assume responsibility for coordination and servicing a book of business under the minimum supervision of a Sr. Specialist or Principal.  Must be able to effectively communicate all aspects of client account service requirements and development with the team.

Responsibilities:
 

• Provide technical and direct account service assistance to the servicing team
• Maintain client service standards
• Develop custom analytical reports and provide technical assistance with rating and underwriting platforms
• Initiate renewal procedures for existing accounts
• Maintain insurance records for accounts including writing account summaries, compiling, calculating and coding insurance data, managing information and ensuring profitability
• Perform claim review, marketing and billing processes
• Resolve customer inquiries and problems pertaining to insurance products and services

Job Requirements

• Bachelors’ degree preferred, with emphasis in Business Management or Insurance/ Risk Management
• One (1) to three (3) or more years’ insurance industry (preferred) or relevant experience and additional education, as well as technical and analytical skill set
• Property and Casualty license preferred
• Account management experience preferred
• Technical knowledge of product area or industry
• Knowledge of Insurance and/or Brokerage business
• Knowledge of principles and processes of business management
• Knowledge of principles and methods involved in promoting and selling services
• Personal Computer skills with expert level Excel and Access skills
• Interpersonal skills, including relationship-building skills with clients and co-workers
• Verbal and written communication skills
• Able to establish and maintain working relationships
• Ability to work independently
• Customer Service skills
• Presentation Skills
• Critical Thinking Skills
• Organization Skills

 

The Willis Pooling Practice is uniquely positioned to offer the professional support that self-insured groups require to thrive in an increasingly complex risk environment.  The right pooling risk management partnership can deliver crucial value. Our significant, ongoing investment in people and technology gives us the depth to help self-insured risk pools achieve their goals.

Additional information on Willis may be found on its web site: www.willis.com.

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Willis is an EEO/AA employer who supports Diversity.
Country: USA, State: Tennessee, City: Nashville, Company: Willis.