Patient Access Rep for Part Time shifts at Memorial, Hospital Chattanooga-Hixson at Hixson

Description

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient communication s, and value-based care solutions, we empower healthcare decision makershospitals, health systems, physicians, self-insured employers, and payersto better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Conifer Health Solutions is currently hiring for a Part Time Patient Access Rep to work in Memorial Hospital, Chattanooga.

JOB SUMMARY
Responsible for greeting customers and providing assistance with Registration and Bed Control. Conducts patient/guarantor interviews, explains hospital policies, financial responsibilities, privacy practices and patient bill of rights. Ensures that pre-certification and/or authorization are obtained, patient liabilities are collected, and appropriate bed assignments are made.

Principal Duties and Responsibilities

• Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews, physician offices and in-house departments. Perform required pre-certification, credit referral or deposit collection. Enters data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed.
• Utilize all technology appropriately and in accordance with regulations, compliance and performance standards.
• Notify patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction. Notifies patients of co-payments, deductibles or deposits needed and collects the liability, when applicable, documenting all information in computer system.
• Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
• Answers telephone calls. Follows pre-established script and provide assistance to callers.
• Responsible for the monitoring of daily activity and completion of performance reports as assigned.
• May perform Scheduling with Supervisory oversight.
• May assist with PBX and Bed Management.

Qualifications

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast paced environment
• Ability to receive and express detailed information through oral and written communications
• Course in Medical Terminology required
• Understanding of Third Party Payor requirements preferred
• Understanding of Compliance standards preferred
• Must be crossed trained in two Patient Access service areas including ED.

Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.

• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.

EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.

• High School Diploma or equivalent
• 1-2 years experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred

Country: USA, State: Tennessee, City: Hixson, Company: Conifer Health Solution.