Help Desk at Memphis

Career Path Core Competencies/ Certifications (minimum of two to be completed during first year and maintain/upgraded thereafter)*Apple ACSP*Microsoft Certified Desktop Support Technician (MCDST)*Microsoft Office Specialist (MOS)*Cisco CCENT basic networkingCustomer Service Skills*Requires minimum 1-3 years customer service background and experience.*Requires 1-2 years call center experience.*Listens to the customer and enters issues into the ticketing system.*Asks appropriate questions to determine the true nature of the problem.*Must be pleasant, professional and articulate.*Shows empathy to the customer and their issues. *Ability to demonstrate problem-solving methodology. OS & Application Support*Demonstrated proficiency with Windows XP, Vista, Win7.*Proficiency at an intermediate level with MS Word, Outlook & PowerPoint*Familiarity with the basics of Mac OS *Can demonstrate troubleshooting methodology for Windows, Mac, and application related issues. Communication*Listens to others and accepts input from team members.*Clearly articulate ideas and thoughts verbally.*Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.*Shares information and knowledge with team members. Professional Qualities

Leadership*Displays a positive attitude *Demonstrates flexibility in day-to-day work.*Sets high standards of performance for themselves

Teamwork*Establishes harmonious working relationships with team members.*Appreciates each team members contributions and values each individual member.Client Management*Values internal clients and responds to their needs as they arise.*Establishes effective working relationship with internal clients.*Follows established communication guidelines.*Uses good judgment in what and how to communicate with internal clients*Seeks input from mentors and supervisors*Applies feedback to day-to-day work and strives to improve performance  RequirementsKONICA MINOLTA OFFERS:

Competitive salary.

Outstanding benefits package (incl. medical, dental, life insurance)

401(k) plan with matching company contribution

Excellent holiday/vacation plans.

Tuition Reimbursement Program.

Employee Referral Bonus Program.

Ongoing professional development training.

State-of-the-art office products.

Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.
Country: USA, State: Tennessee, City: Memphis, Company: Konica Minolta Business Solutions, U.S.A., Inc..