OPERATIONS MANAGER- Base Salary Plus Company Car & Incentives

Responsible for greeting customers and responding to service issues, tracking fleet and equipment inventory, preparing reports, optimizing operation efficiency through employee coaching and coordinating lot movement. Supervises Rental Sales Agents, Staff Assistants, Shuttlers, Bus Drivers and/or Service Agents. Greet and engage customers, coordinate and direct lot movement, resolve congestion issues, and assist staff with the resolution of customer service issues, including rentals, check-in, vehicle inspection, service and transporting. Supervise, coach, select, assign, schedule, train and evaluate subordinate personnel, recommend or initiate associated personnel actions, and respond to employee relations issues. Track and log fleet and equipment inventory, review and compile reservation numbers for daily fleet and rental plans, rates, or associated black-outs. Prepare and review various reports, including exception sheets, preventative maintenance, grounding lists, overdue/due-backs, commissions, and location performance reports and recommend or initiate associated actions. Manage in-fleeting of new vehicles and turnback or sales of existing fleet vehicles, including lease termination documentation and the assignment of associated inspections and repairs. Oversee fleet turnaround and distribution processes ensuring efficient utilization and vehicle maintenance records and quality; coordinate transportation of vehicles to and from ready lines, rental return area, maintenance garage, impound companies, auctions and body shops. Develop, recommend and implement various procedures and efficiencies. Ensure that lot and facilities meet image standards, arrange for upkeep and repairs.  RequirementsSuccess Drivers
Customer Focus: seeks to maintain or enhance customer satisfaction
Trustworthiness: maintains confidentiality in dealing with sensitive information about the company, customers and employees.
Decision Making: identifies appropriate action in effectively resolving problems
Productivity: routinely achieves established objectives; gets the job done.
Knowledge of the car rental industry and operations, fleet, and personnel procedures.
Communicates well and actively attends to what others are saying.
Leadership: Coaches and motivates employees, and encourages collaboration through team-building.
Proficiency in the use of car reservation software and personal computer programs, including word processing and spreadsheet applications. Required Education/Experience
Associates degree in Business or a related field. Bachelors degree preferred.
At least 2 to 3 years experience in the car rental industry or a related field.
Valid drivers license as required by state.EOE/M/F/D/V
mechanic resume
Country: USA, State: Tennessee, City: Nashville, Company: Dollar Thrifty Automotive Group, Inc..