Customer Service Representative

Job: Admitting Registration Clerical & Scheduling

GENERAL SUMMARY OF DUTIES
The Customer Service Department serves as the primary contact by
facility personnel seeking to resolve daily issues and concerns. The Customer Support Representative (CSR)
functions as account representatives through assignment to customer facilities.
Customer Support Representatives will establish rapport with customers in efforts to develop confidence in Supply
Chain Services and will relate to issues with empathy and urgency while focusing on customer relationships with
timely and frequent follow up.
Each Customer Support Representative is responsible for answering and logging all incoming customer
communications via telephone, email and/or fax, identifying or trouble-shooting potential Supply Chain issues and
rectifying existing problems in a timely manner. The CSR is expected to maintain general competencies specific to
all aspects of Supply Chain Services (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, Pharmacy).  RequirementsKNOWLEDGE, SKILLS, & ABILITIES:
Communication - communicates clearly, concisely and in a timely manner
Customer Focus - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
General background and understanding in Accounts Payable, Purchasing, Internal Control, Warehouse and Pharmacy
PC skills - demonstrates proficiency in Microsoft Office applications as well as Supply Chain specific systems including SMART, GHX, Remedy, Host, Business Objects, DocuAnalyzer, Onbase and others as required
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems

EDUCATION
High school diploma or GED required
Associates degree or higher preferred

EXPERIENCE
One year Customer Service experience and two years general Accounts Payable or Purchasing experience preferred
Previous HCA Supply Chain experience preferred

CERTIFICATE/LICENSE
N/A
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Country: USA, State: Tennessee, City: Nashville, Company: HCA Shared Services - Physician Services.