Lead Patient Access Rep. -Saint Francis Hospital at Memphis

Description

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications, and value-based caresolutions, we empower healthcare decision makers-hospitals, health systems, physicians, self-insured employers, and payers-to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Conifer Health Solutions is currently hiring for a Patient Access Lead for Full Time at Saint Francis Hospital Memphis.

JOB SUMMARY

Responsible for greeting customers and providing assistance with Registration, Bed Control and/or Scheduling functions. Conducts patient/guarantor/physician office interviews, explains hospital policies, financial responsibilities, privacy practices and patient bill of rights. Ensures that pre-certification and/or authorization are obtained, patient liabilities are collected, and appropriate bed assignments and scheduled appointments are made. Also responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
• Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews, physician offices and in-house departments. Perform required pre-certification, credit referral or deposit collection. Enters data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed.
  

Utilize all technology appropriately and in accordance with regulations, compliance and performance standards.
Notify patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction. Notifies patients of co-payments, deductibles or deposits needed and collects the liability, when applicable, documenting all information in computer system.
Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor
Answers telephone calls. Follows pre-established script and provide assistance to callers.
Responsible for the monitoring of daily activity and completion of performance reports and participates in special projects

Qualifications

EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.

High School Diploma or equivalent
2-4 year college degree in Business, Accounting, Medical Administration or related area preferred
2 4 years experience in medical facility, health insurance, or related area
3 5 years experience in Patient Access preferred
1 2 years in supervisory or lead role preferred
Country: USA, State: Tennessee, City: Memphis, Company: Saint Francis Hospital-Memphis.