Product Support Specialist at Knoxville

Job Description

Brunswick is the market leader in the marine, fitness, bowling and billiards industries; and our participation in these industries is deliberate. No company has Brunswicks breadth and scope in the marine industry. No company equals Brunswicks quality and innovation in fitness equipment. And no company possesses Brunswicks knowledge and heritage in bowling and billiards.About Us:People seem to be drawn to water instinctively. Whether its fishing, cruising, or learning how to water ski, we help people connect with the water and with each other. From runabouts to yachts, the Brunswick Boat Group and its market-leading brands make boats for nearly every pastime and budget. Blending state-of-the-art technologies with traditional marine craftsmanship, Brunswick Boat Group provides its customers with the best boats on the water, and its employees with endless opportunities to succeed. Chart your career path with us and ride the wave of the future!Position Summary:This position is responsible for delivering Best-in-Class Product Support for multiple brands of the Brunswick Boat Group family of recreational fiberglass boats. While actively listening and connecting with customers and dealers, the Product Support Specialist works to provide timely and adequate solutions to meet and exceed customers expectations.Roles and Responsibilities:

Resolves customer service concerns including authorization to repair boats

Receives and responds to all dealer and customer inquiries

Responsible for guiding complaint resolution to ensure that proper and satisfactory closing is obtained from dealers and customers

Follows up on all unresolved field service operations and customer contacts

Provides technical product information and assistance to dealers and customers

Communicates with the various manufacturing facilities to solve production issues and customer inquiries

Assists in developing product and consumer aids for boat owners

Documents and maintains customer files via the CRMS system

Assists in the follow up Service bulletins

Answers customer generated emails

Provides written correspondence to customers and for documentation needs

Completes other projects as assigned by Management

Job Requirements

Associates or Bachelors degree preferred

1-2 years production experience in the marine industry and 3-5 years customer service experience

Requires a working knowledge of manufacturing and servicing of Brunswick Boat Group products

Minimum typing skills of 35 WPM

Skills:

MS Office: Computer proficiency with standard software packages, including Word, Power Point, and Excel

Excellent interpersonal, communication, writing and problem solving skills

Must be skilled at performing multiple tasks simultaneously

Conflict resolution and handle difficult situations in a professional manner

Ability to work in a fast paced, dynamic environment

Requires excellent communication and people skills

Analyzes failures and recommends potential corrective actions

Headquartered in Lake Forest, Ill., Brunswick Corporation endeavors to instill "Genuine Ingenuity"(TM) in all its leading consumer brands, including Mercury and Mariner outboard engines; Mercury MerCruiser sterndrives and inboard engines; MotorGuide trolling motors; Attwood marine parts and accessories; Land N Sea, Kellogg Marine, and Diversified Marine parts and accessories distributors; Arvor, Bayliner, Boston Whaler, Cabo Yachts, Crestliner, Cypress Cay, Harris FloteBote, Hatteras, Lowe, Lund, Meridian, Princecraft, Quicksilver, Rayglass, Sea Ray, Sealine, Suncruiser, Triton Aluminum, Trophy, Uttern and Valiant boats; Life Fitness and Hammer Strength fitness equipment; Brunswick bowling centers, equipment and consumer products; Brunswick billiards tables and foosball tables."Brunswick Corporation and all subsidiaries are deeply dedicated to diversity in the workplace. AAP / EOE. Brunswick loves Veterans! All Veterans and Reservists are encouraged to apply."
Country: USA, State: Tennessee, City: Knoxville, Company: Sea Ray.