CRM Campaign Manager - 101166 at Memphis

Job Description

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity/Affirmative Action Employer AA/EOE/M/F/D/V

Position Overview
Executes and manages operational campaigns to customers through various channels including direct mail, outbound and inbound calling, email, SMS, MMS, and the web. Supports marketing programs throughout the customer life-cycle and serves as an internal subject matter expert in specified marketing area(s).

Responsibilities
Cultivates and develops the customer base through effective campaign management.
Manages external vendors and agencies.
Tracks and reports on budget for assigned programs.
Identifies infrastructure and process enhancements and supports and leads respective initiatives to improve campaign management.
Creates and executes specific campaign programs including performance tracking and the identification of gap-closing measures.
Communicates campaign program success metrics to internal stakeholders and management.
Monitors and analyzes metrics and outcomes of marketing programs.

Competencies
ServiceMaster Commitment
Customer Orientation/Positive Impact
Results Orientation/Sense of Urgency
Change Mastery
Relationship Building/Sensitivity
Problem Solving and Decision Making
Initiative

Education and Experience Requirements
Bachelors degree in a related field and 3+ years of marketing experience required, or an equivalent combination of education and experience
Masters degree preferred

Knowledge, Skills, and Abilities
Knowledge of marketing principles and practices
Knowledge of CRM (Customer Relationship Marketing)
Business writing skills
Public-speaking and presentation skills
Project management
Computer skills with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Requirements

 
Country: USA, State: Tennessee, City: Memphis, Company: American Home Shield.