Help Desk Technician at Nashville

Job Description

 Exciting opportunity working with Technology! We pay every week and are looking for people who love promotions and growth.

 

 

The Support Technician will need to have exceptional customer service and give expert advice to customers by receiving inbound calls or other electronic input such as Website, CHAT or email  from customers for the purpose of resolving issues with devices such as laptops, tablets, smart phones, and other consumer electronics. Proven knowledge of multiple hardware platforms, operating systems including Windows, Android, Blackberry OS and, Apple IOS, wireless technology, wireless equipment and applications.

"Bilingual (Spanish/English) skills a plus"

The Primary Duties and Responsibilities: 
 
- Provide world class customer service to our customers while resolving issues related to their device
- Use companies knowledge based system and other tools to deliver technical support solutions
- Independently research technical sites to resolve issues
- Proactively find new technology trends and solutions for knowledge base system
- Provide customer with step by step trouble shooting to resolve operation issues
- Provide First Call resolution/Call backs when needed
- Competitive with performance metrics to drive exceptional results in a professional manner
- Flexible to work any shift including weekends, holidays and request due to business needs
- Patience and the ability to handle and accept change

Job Requirements

Duties and Skills

- Comply to all company security and compliance standards 
- Strong decision making and problem solving skills
- Excellent skills with web based tools and search engines
- Ability to resolve complex problems and give guidance with calls not related to technology
- Excellent computer and multi--tasking skills
- Ability to analyze, diagnosis and resolve reported problems and device compatibility
- Excellent interpersonal communication skills
- Ability to retain detailed information needed to solve complex problems 
- Adaptive to various customer knowledge and skill levels in a professional manner
- Seeks and attends ongoing training to improve service and learn new products and procedures

- Minimum 1 year of experience providing technical support for devices
- Minimum of 1 year call center/support center experience and customer service
- Willingness to learn new technologies
- Must have excellent verbal and written communication skills

Degrees a plus: Technology related Associates degree or 4 year degree preferred.
Certifications a plus: CompTIA A+, MSFT Certification: MCSDT/MCITP, Apple Certified Support Professional, Apple Certified Macintosh Technician.

 

 

Country: USA, State: Tennessee, City: Nashville, Company: Staffmark.