Customer Service Officer at Louisville

Job Description

As a Customer Service Officer in the Louisville, Tennessee Area, you will many times be the first person that people interact with at an assigned client site.  Maintaining a positive environment and experience will be one of the primary responsibilities of this role.  In addition, the ideal Customer Service Officer will observe and report activities and incidents at an assigned client site, providing for the safety of client property and personnel; while making periodic tours to check for irregularities and to inspect protection devices and fire control equipment.

Additional responsibilities for this Customer Service Officer include:

• Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
• Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
• Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
• Controls access to client site or facility through the admittance process
• Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
• Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.
• Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
• Prepares logs and reports as required.
• Securitas USA is an Equal Opportunity Employer M/F/D/V

Job Requirements

• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.

 

Additional requirements of the Customer Service Officer include:

• High School Diploma or GED.
• Must have intermediate computer skills and be familiar with Microsoft
• Have a reliable means of communication (i.e., pager or phone) and transportation (public or private)
• Must have the legal right to work in the United States
• Must have the ability to speak, read, and write English
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation Knowledge of or ability to learn security operations and procedures
• Ability to carry out instructions furnished in written, oral, or diagrammatic form
• Be an effective team member and courteous telephone manners
• Ability to maintain professional composure when dealing with unusual circumstances
• Ability to adapt to changes in the external environment and organization
• Ability to write routine correspondence, including logs and reports
• Good organizational skills 

Country: USA, State: Tennessee, City: Louisville, Company: Securitas USA.