CBO Collections Specialist at Nashville

Job Description

 

 

Position Summary

 

The Central Billing Office (CBO) Collections Specialist is responsible for performing day-to-day follow-up on outstanding accounts receivable.  Day-to-day activities may include all or some of the essential functions listed below depending upon individual experience / knowledge and the needs of the organization which are subject to change from time to time.

 

 

Essential Functions

 

• Utilizes the practice management system to perform follow-up on assigned outstanding accounts receivables.  Receivables may include balances due from insurance and patient balances.

 

• Adhere to best practices standards in performing day-to-day follow-up tasks.  This includes following procedures outlined in the “Accounts Receivable Guide".

 

• Place phone calls to patients in an attempt to obtain payment, establish acceptable payment arrangements, offer settlement discounts, and/or to acquire information necessary to receive payment from insurance or other sources.

 

• Place phone calls to payers and/or utilize payer websites in order to resolve aged outstanding balance.

 

• Assists with a variety of projects and performs other duties as assigned.

 

Job Requirements

Education, Training, and Experience

 

• 1+ years of experience handling physician accounts receivable duties.

 

• Must have experience reading and understanding payer remittance advices.  Includes the ability to differentiate between allowed charges, contractual adjustments, line item denials / reasons, patient responsibility (co-pay, co-insurance, and deductibles), bundled payments, etc.

 

• Must be able to meet average expectations for productivity and quality standards.

 

• Requires ability to organize and prioritize day-to-day tasks in order to keep work assignments current.

 

• Prefer candidates that are proficient in utilizing MS-Excel for analyzing data using basic formulas, pivot tables, and charts.

 

Confidentiality

 

Maintains strict confidentiality with regarding to protected health information (PHI) and understands and adheres to TOA’s HIPAA privacy and security policies and procedures.

 

Typical Physical Demands

 

Position requires prolonged sitting, some bending, stooping, and stretching.  Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is required.  Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

 

 

Typical Working Conditions

 

Position functions within a normal office environment.  Occasional evening or weekend work may be required in order to fulfill assigned duties as dictated by fluctuations in workload volumes and/or staffing vacancies.

EOE. Competitive salary and benefits package.

PLEASE NO CALLS OR THIRD-PARTIES

 

Country: USA, State: Tennessee, City: Nashville, Company: Tennessee Orthopaedic Alliance.