Sr Training Facilitation Specialist - Parallon at Franklin

Job Description

Job: Education Training & Professional Development

Parallon Business Solutions, based in Franklin, Tennessee is a recently formed subsidiary of Hospital Corporation of America (HCA) and provides healthcare organizations with financial management, supply chain, purchasing, I.T. and staffing services that allow those organizations to concentrate on providing high quality patient care. Over the past 12 years, Parallons shared service solutions have been developed and proven in 250 hospitals and 2,000 non-acute care providers across the country. Through its five business units, Parallon provides complete revenue cycle and business process expertise, workforce management, supply chain and I.T. services along with the purchasing power of HealthTrust Purchasing Group that serve approximately 1,400 hospitals and 11,000 non-acute care providers. Parallon has a team of nearly 25,000 dedicated people who are committed to serving the needs of the healthcare industry.The Senior Facilitation Specialist at Parallon Business Solutions is accountable for the coordination and delivery of facilitation services, administration and refinement of the facilitation toolkit and training, and marketing and education of facilitation services. The incumbent works closely with the Director of Change Management & Facilitation to plan and manage activities related to facilitation services within and on behalf of Parallon Business Services. This position is responsible for facilitating the design or improvement of processes and strategies for Parallon and its clients and advising Facilitation Specialists and other event facilitators requiring guidance on the use of Parallons facilitation toolkit. This position works with business and process owners to create and deliver a tailored facilitation strategy focused on delivering actionable workshop results. As an essential agent for change and improvement within Parallon, the Senior Facilitation Specialist will manage facilitation requests from requirements definition through workshop design and delivery, and oversee evaluation of all facilitation services.DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Develop appropriate facilitation strategy to support client requirements
• Monitor and report on status of facilitation activities to supervisor
• Coordinate development of facilitation skills and application among Parallon employees
• Evaluate, refine and augment facilitation methods and support resources based on best practices and culture
• Facilitate design and process improvement workshops for Parallon internal and external client processes
• Guide workshop teams through determination of goals, expected outcomes and critical input factors
• Use facilitation design tools to plan and structure sessions, and facilitate sessions to achieve desired results
• Administer workshop planning and logistics, including Sharepoint support and cataloging workshop outputs
• Support process owners in follow-up and metrics planning
• Facilitate change management planning
• Facilitate project definition sessions to help business units develop a queue of improvement workshop opportunities
• Facilitate large group process improvement workshops at customer locations
• Support the growth of Facilitation and Rapid Design service offerings through education and representation
• Identify and propose enhancements to Facilitation services, toolkit and processes
• Mentor new facilitators in the Rapid Design Session methodology during their first facilitation RDS projects to ensure successful completion and customer satisfaction
• May require occasional travel within the continental United States

Job Requirements

Bachelors Degree (Business, Organizational Effectiveness/Development, Education, or related field). Equivalent work experience may substitute degree requirement. Completed Design Facilitation training from a reputable source. 7+ years facilitation, education or communications experience. 3-5 years of large to medium business meeting event planning and execution experience. Demonstrated expertise in using facilitation tools to improve processes. Experience with process improvement and design preferred. Healthcare business operations experience preferred.
Country: USA, State: Tennessee, City: Franklin, Company: HCA Healthcare.