Customer Service Credit Representative - Part-Time at Franklin

Job Description

Our client a fortune 500 Company located in Franklin Tennessee is looking for Customer Service Representatives for an upcoming class (September 23, 2013)

These are Part-Time opportunities (not temporary) with an excellent benefit package starting on your first day.

Responsibilities

This position handles incoming calls for support functions from  Indirect and Direct sales channels including Wal-Mart locations. The primary focus includes reviewing consumer and commercial credit reports, reviewing upgrade eligibility, assigning security deposits, performing customer account activations, customer account maintenance, reconnecting disconnected accounts, and basic Tier 1 troubleshooting inquiries. The position’s emphasis will be on the understanding and following of operational procedures for the Direct and Indirect sales channels. This position requires the interaction between all sales channels including Direct, Indirect, and Telesales. 

This position requires a high level of detail orientation with a high level of accuracy and proficiency in reviewing credit reports and risk assessment. Understanding of consumer and commercial lending practices and governing laws including the Fair Credit Reporting Act is preferred. Strong negotiation and analytical skills are needed. 

This position supports all retail sales channels. Night, weekend and holiday hours will be required. The Department Hours of Operation are 7a to 9p, 6 days a week. Saturday hours are 7a -4p.

Job Requirements

High Diploma – Required – College Degree preferred. 
Excellent verbal and customer service skills. 
Able to work independently and self-manage. 
Detail oriented with a high level of accuracy. 
Effective organizational and communication skills. 
Understanding of consumer and commercial lending practices and governing laws including the Fair Credit Reporting Act. 
Strong negotiation and analytical skills. 
Ability to handle multiple tasks simultaneously. 
Positive attitude A MUST.
Country: USA, State: Tennessee, City: Franklin, Company: The Workplace Group.