Call Center Representative- Evening Shift at Franklin

Job Description

Summary Make outbound calls to customers by utilizing the Autodialer in order to collect balances after insurance by credit card or check over the phone, set up payment arrangements, or encourage the customer to send payment to the hospital. Essential Duties and Responsibilities include the following. Other duties may be assigned.Make outbound calls to customer by utilizing the Autodialer and attempt to obtain balances from customersReceive incoming calls from customersAnalyze customer accounts in order to assist with questionsEffectively communicate with customers, teammates and managementWork as a team, assisting others as neededMust be willing to work Monday through Thursday until 9pm and Friday until 7pm

Job Requirements

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.

Job: Business Office Support

Organization: PASI

Employee Status: Full-time

Shift: Afternoon Shift


Country: USA, State: Tennessee, City: Franklin, Company: PASI.